By Aritra Banerjee
An Omicron surge witnessed airline customers changing their travel plans; this prompted IndiGo to waive change fees and offer free changes for all new and existing bookings made up to 31 January for flights up to 31 March 2022. “We will also be selectively withdrawing some of our flights from service with the reduced demand,” read the IndiGo press release issued on this development.
“Where possible, cancellations of flights will be made at least 72 hours in advance, and customers will be moved to the next available flight and be able to change their travel through the use of Plan B on our website,” the press release further clarified.
“Since our call centre is currently handling a large volume of calls, we encourage our customers to use our digital channels. We anticipate that around 20% of our current scheduled operations will be withdrawn from service,” the press release concluded.